Scope and Contents ‘Hot off the press’ cook/chill catering being explored - New meal trolleys for wards working partly on cook/chill catering as a possibility for patients’ ‘meals’.‘Quality action plan’ Full page from David Astley, senior manager ‘Person to person’ training programme for staff who use their services ‘face to face’ handbooks/leaflets in preparation. Simplified complaints procedure Acute JCS set up. New logo (designed by Gerald Scarfe) to be used on CHA headed paper/forms.Personnel...